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Telecom Technician II--Indianapolis

Ascension Information Services (AIS) is seeking a Telecom Technician who will be responsible for the installation and maintenance of the voice telecommunications system infrastructure and associated peripherals.   Familiarity with administration of a wide range of systems including Siemens, Avaya, Nortel, VoIP, IP Telephony in a health care setting is highly desired.


The Telecom Technician II has demonstrated technical expertise, articulate documentation, a record of successful projects and satisfied clients, an ability to understand and articulate customer needs, and a history of taking initiative.


The position is based in Indianapolis, IN and requires a reliable personal vehicle for occasional travel between St. Vincent’s facilities.  Mileage is reimbursed at the established corporate rates.




The Telecom Technician II will:

  • Install, move, and modify telecommunications and related equipment according to job order specifications, standards, and      procedures.
  • Update pertinent local phone directory databases as IMACs occur.
  • Update cabling databases, wiring diagrams as needed.
  • Diagnose equipment malfunctions.
  • Maintain and repair telecommunications systems and equipment according to manufacturer recommendations and      specifications.
  • Implement approved system/device changes in accordance with applicable procedures.
  • Test and evaluate systems/devices to eliminate problems and make improvements.
  • Assist other groups in troubleshooting problems that require technical analysis or performance review.
  • Create and publish and maintain up to date and accurate telecom documentation and diagrams. May act as project manager on      assigned projects.
  • Establish time and cost estimates. Maintains accurate records of staff hours and materials used.
  • Report and monitor service order changes.
  • Perform on-site inventories. Verify resulting inventory records and report to management as required.
  • Oversee on-site work in areas of system design, inventory and end-user training.
  • Perform additional functions incidental to technician activities.



Ascension Health ( is transforming healthcare by providing the highest quality care to all, with special attention to those who are poor and vulnerable.  Ascension Health, which provided $1.3 billion in care of persons living in poverty and community benefit programs last year, is the nation’s largest Catholic and nonprofit health system.  Our Mission-focused Health Ministries employ more than 122,000 associates serving in more than 1,400 locations in 21 states and the District of Columbia.



Ascension Information Services (AIS) is a subsidiary of Ascension Health Alliance, a Catholic healthcare organization dedicated to the transformation of healthcare through excellent clinical care throughout the continuum and through innovation.  AHIS has a clear vision to be a leader in delivering efficient and effective IT services, measured by meeting industry performance metrics; demonstrating agility and flexibility to adapt to changes in customers’ needs and business models; and providing low-cost, high-value IT service attractive to potential customers outside the organization.  AHIS has more than 2,300 associates, supported by various third parties, focused on providing value to our stakeholders.  In 2013, AHIS was honored to be selected by Computerworld as No. 52 on its Best Places to Work in IT list, and by Elearning! Media Group/Aberdeen Group as No. 28 on its Learning!100 Corporate Enterprise Honoree list.


This position is with AIS and located in Indianapolis, IN


Equal Opportunity Employer M/F/D/V




  • Minimum of three years relevant telecommunications experience required
  • Experience in large enterprise telecom environments
  • Can screen complex, technical or specialized literature for referral.
  • Writes simple internal memoranda, fills out complex forms.
  • Experience within or across telecom vendor technologies with expert level knowledge in one or more vendor technologies (e.g. Cisco, Avaya/Nortel, Siemens, etc.)
  • Must have demonstrated technical leadership, a record of successful projects and satisfied clients
  • Ability to take on-call duties and possible local travel to other facilities.



  • Associate or Bachelor’s Degree in computer/information sciences, mathematics, business/MIS or related field preferred, or equivalent relative experience
  • Experience with one or more telecom system platforms
  • Experience and general knowledge of networks/TCP/IP
  • Experience and understanding of general telecom system architecture


St.Vincent Health (IN)
Indianapolis, IN

Vice President / Chief Resource Officer - Indiana

The Chief Resource Officer is responsible for planning; developing, leading, facilitating, coordinating and implementing all actions needed to manage non-labor spend, with a specific emphasis on the Supply Chain. Creates supply and non-labor spend initiatives and coordinates implementation within the Health Ministry’s hospital(s) and other entities, with the Ministry Market and Ascension Health (“System”).  Determines the best approach for controlling supply and non-labor spend through facilitation of utilization strategies with physicians and clinicians. Manages change and conflict related to supply and non-labor spend within the Health Ministry’s hospital(s) and other entities, with the Ministry Market, and the Ascension Health.  Oversees Health Ministry Supply Chain Operations and monitors compliance with all System supply and non labor contracts.


  • Provide leadership for procurement for supply chain and non-labor spend.
  • Provide leadership through innovation and execution of contracting, Decision Teams, logistics and Supply Chain information systems strategies that are aligned with the Mission and Vision of Ascension Health.
  • Contracts nationally, on behalf of the Strategic Sourcing team, with responsibility for at least five “Centers of Expertise”
  • Develop and drive a sourcing strategy that supports item consolidation, especially in the area of physician’s preference items, process standardization, overall cost reduction and effective systems and information strategy and utilization.
  • Work collaboratively with other System Office departments to ensure alignment and achievement of mutual goals.
  • Responsible for aligning and managing Pharmacy procurement for supply chain and non-labor spend with overall cost reduction strategies.
  • Provide direction and counsel to the System Office and Health Ministry associates with regards to savings targets as well as ensuring the development of cost-savings initiatives and associated work plan timelines and milestones.
  • Team with Ascension Health leaders to ensure that appropriate Spend and Logistics performance metrics are in place to set and measure progress against initiatives and develop necessary corrective action plans.
  • Responsible for the development of talent and skills in the Supply Chain organization needed to ensure the successful transformation into a strategic sourcing, value-added function with best practice delivery performance.
  • Serve as the primary Supply Chain Management representative on the respective Health Ministry Senior Leadership Teams, Corporate Responsibility Councils, and other Health Ministry Management committees or councils and is the primary Senior Leader interface between Ascension Health and key executives from our major Vendors.
  • Establish and implement a Strategic Plan for spend management, contracting, contract compliance and an annual Operating Plan aligned with the Supply Chain Vision and overall Ascension Health objectives.
  • Communicates financial and performance measurements which serve as a gauge of standardization/utilization success, process improvements and cost savings initiatives.
  • Guides the budgeting of supply and non-labor spend to include capital, construction, and purchase services.
  • Coordinates with the Supply Chain Executive Sponsor the full implementation of the Focus 7 and the Focus 7 Advanced Actions

Responsibilities include:


Contract negotiation and implementation, specifically focused on the following:

  • Contracting directly with manufacturers where no System contract exists
  • Managing distribution and warehousing to provide delivery and minimize inventory costs
  • Developing internet-based ordering systems
  • Implementing direct from manufacturer distribution processes
  • Implementing group purchasing contracts and System contracts, then monitoring compliance to these contracts. 
  • Monitoring performance metrics for supply and non-labor spend

The Chief Resource Officer leads the Health Ministry/Ministry Market supply chain through the development, promotion and implementation of cost reduction strategies that engage physicians, clinicians, administrators, and senior executives in contract strategy, development, execution, and performance monitoring. 

  • Ensures collaboration with System initiatives to provide for aligned goals that result in rapid adoption and sustainable compliance across the Health Ministry. 
  • Serves as a key contact between Ascension Health Supply Chain Leadership and Health Ministry Senior Leadership

Provides for effective operation, ongoing assessment and improvement of all assigned services including both clinical and support services departments. 

  • Provides the overall leadership by developing goals, objectives, policies and procedures for all areas assigned
  • Provides direction for meeting the mission and standards of the organization and ensures overall accountability with reporting departments

Develop and foster effective collaboration among departments to ensure an integrated approach to providing services, including

  • Sharing best practices among reporting departments and utilizing best practices from other Health Ministries and non-Ascension Health organizations
  • Coordinating and integrating services for reporting departments and across the Health Ministry to fulfill the mission.

Develop and foster effective collaboration with physicians and other clinicians to ensure evidence based clinical care that is both highly effective and highly efficient. Leads Health Ministry / Ministry Market Decision Teams with physicians / clinicians / associates to ensure optimal clinical and cost benefit decision-making for high value physician preference supplies.


Participate in the development of long-term business strategies and short-term business planning for the following:

  • Reporting departments
  • Hospital(s) and medical staff(s)
  • Other system entities

Maintain understanding of industry trends and assists in improvement of services by analyzing operating procedures; recommends cost effective and efficient solutions; develops and implements appropriate strategies.


Maintain visibility and open communication with front line staff through rounds, and involve associates and direct reports in decision making process.


Take corrective action in situations requiring immediate intervention, including interpretation of policy, work rules, and quality of care issues; investigates patient and visitor concerns and implements appropriate strategies. 


Define and achieve financial targets in support of the Health Ministry business goals;

  • Prepare annual operating budget for assigned service areas
  • Evaluate organizational functions and structure to best determine the allocation and utilization of services
  • Monitor and ensure adherence to budget. 

The Chief Resource Officer must possess critical thinking skills, decisive judgment and the ability to work independently. Must be able to work in a stressful environment and take appropriate actions as needed. Always uses appropriate judgment in establishing, interpreting and following organization-wide and departmental policies and procedures.


This associate promotes, exemplifies and supports the Ascension Health Core Values of Service of the Poor, Reverence, Integrity, Wisdom, Creativity, and Dedication.  All work is performed with a direct reflection of the Mission, Vision and Values of Ascension Health.


Frequent Travel (8 to 10 days/month).  Depends on geography of Ministry Market or Health ministry.


This position is located in Indianapolis, IN.


  • Successful candidate must demonstrate success in driving out costs while maintaining service and quality levels, particularly with regard to sourcing activities involving physicians’ preference items.
  • This position requires a minimum of 10-15 years of significant leadership experience with deep and broad knowledge of Operations and Supply Chain Management.
  • MS, MBA, MHA or advanced degree required.
  • Demonstrated leadership skills; must be capable of developing the organization’s skills and competencies by assessing and re-skilling or replacing associates as necessary, attracting, retaining and developing high performing talent.
  • Must be above all a strong leader, capable of creating and achieving a desired future state vision through influence on processes, individual and group goals and systems. Ability to foster teamwork and create enthusiasm within a team is critical.
  • Must have “executive presence” and be able to immediately establish credibility within the organization and with customers and partners. Must have the managerial skills to work effectively across all functions and levels of the organization.
  • Must be skilled in successful physician collaboration and medical staff relationships.
  • Must be a team player who can work effectively with both direct and indirect (those outside the formal line of authority) organizations to accomplish goals.
  • Must have a tenacious drive for results, utilizing sound project management, organizational, information systems and problem solving skills. Must be able to hold the organization and individuals, including self, accountable.
  • Must be an effective change agent, able to drive and lead change across the organization.
  • Must possess the ability to make sound business judgments based on personal analytical skills and solid value assessments.
  • Functional working knowledge of general medical, pharmacy, cardiology, laboratory, imaging, and surgical supplies and capital equipment, as well as, inventory management processes.
  • Demonstrated quality improvement, analytical, and implementation skills with regard to clinical processes.
  • Must have excellent communications skills, able to present ideas effectively to executives, physicians and other healthcare professionals both verbally and in writing. Able to motivate and inspire through effectively articulating the opportunities and challenges throughout the organization.
  • Must possess the highest degree of integrity.  Nothing less than 100% ethical conduct can be acceptable.

Ascension Health is an Equal Opportunity Employer Male/Female/Disabled/Veteran


"Ascension Health is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster: "

St.Vincent Health (IN)
Indianapolis, IN
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