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Systems Analyst - EHR

Ascension Information Services (AIS) is seeking a Solutions Development Analyst to join the staff of professionals in the Indiana Region to be a part of the QUEST Development team. Duties consist primarily of working with clinicians, vendors, and other IT associates to define IT solution requirements around improved clinical workflows, better capture and exchange of data, and knowledge-based decision processes.

Responsibilities

  • Be an integral part of the Development team in the design, build, and test stages of the EHR project including reports, custom applications, and data discovery
  • Research and understand the full suite of Allscripts/SCM functionality in order to align the best available solution to ever changing clinical and business requirements
  • Analyze and help define data requirements
  • Participate in testing and validation of system functionality and issue mitigation
  • Build, unit test, validate others work, formal testing, activation support, on call rotations are all common business requirements
  • Understand the concept of change control principles and working in an environment in which changes/modifications could affect multiple sites and multiple modules
  • Will work primarily within the Allscripts/Eclipsys Sunrisetool set to build, test, and deploy new solutions in support of the St. Vincent's Inpatient Electronic Medical Record (Quest)
  • Able to produce, update, and review support documentation and vendor specifications to understand system functionality and carry out assigned duties
  • Work with clinicians to develop technical requirements and specifications

Qualifications

  • 2+ years experience Microsoft SQL Server 2008 and greater
  • Business Intelligence Development Studio 2008 and greater
  • Visual Studio 2008 and greater
  • Bachelor of Science in Computer Information Systems/Computer ScienceMicrosoft certification (Developer) may be used in consideration with experience
  • Ability to effective communicate with a wide variety of end user roles in a hospital setting
  • Experience with Allscripts(Eclipsys Legacy) or other Electronic Health Record software preferred
  • Position may require on call shift work
  • Positional will require occasional overtime and odd hours

Ascension Health (www.ascensionhealth.org) is transforming healthcare by providing the highest quality care to all, with special attention to those who are poor and vulnerable. Ascension Health, which provided $1.3 billion in care of persons living in poverty and community benefit programs last year, is the nation’s largest Catholic and nonprofit health system. Our Mission-focused Health Ministries employ more than 122,000 associates serving in more than 1,400 locations in 21 states and the District of Columbia.

 

Ascension Information Services (AIS) is a subsidiary of Ascension Health Alliance, a Catholic healthcare organization dedicated to the transformation of healthcare through excellent clinical care throughout the continuum and through innovation. AIS has a clear vision to be a leader in delivering efficient and effective IT services, measured by meeting industry performance metrics; demonstrating agility and flexibility to adapt to changes in customers’ needs and business models; and providing low-cost, high-value IT service attractive to potential customers outside the organization. AIS has more than 2,300 associates, supported by various third parties, focused on providing value to our stakeholders. In 2013, AIS was honored to be selected by Computerworld as No. 52 on its Best Places to Work in IT list, and by Elearning! Media Group/Aberdeen Group as No. 28 on its Learning!100 Corporate Enterprise Honoree list.


Equal Opportunity Employer M/F/D/V

St.Vincent Health (IN)
Indianapolis, IN

Systems Anaylst - Soarian Financials

Ascension Information Services (AIS), located at St. Vincent Health in Indianapolis is looking for a individual with strong programming experience to join the Soarian Financials Support Team. This individual will be responsible for supporting multiple system modules and associated interfaces. The ideal candidate will have previous experience supporting healthcare interfaces or systems with a focus on billing and remittances processes.  

 

 

Responsibilities

This Analyst will be responsible for the following:

  • Support of major revenue cycle systems including: Soarian Financials, Soarian EDM and Soarian Scheduling
  • Support and development of inbound and outbound interfaces associated with the Soarian Financials system, including PERL and OPENlink interfaces
  • Management of Soarian Financials master files
  • Independent and team project assignments
  • Provide direct customer service and support
  • Documentation of processes and procedures
  • Other duties as assigned

Qualifications

  • A minimum of 2 years systems analysis experience, preferably in an Health-care environment
  • Previous experience working with Siemens OPENlink, PERL or MS SQL
  • Basic understanding of multiple system platforms including client-server and web-based applications
  • Willingness to learn new systems in a ever-changing IT environment
  • Excellent communication skills
  • Ability to work in a team environment and manage multiple tasks
  • Excellent customer service skills
  • Bachelor's Degree preferred
  • Willingness to reside within a commutable distance of Indianapolis

St.Vincent Health (IN)
Indianapolis, IN

Telecom Manager - Indianapolis

Ascension Information Services (AIS) is seeking a Telecom Manager that will be responsible for the telecommunications staff, infrastructure, and continuous availability of our systems and services.   This position has approval authority for department activities, staffing, budget and expenses, vendor management, and works in concert with other managers across the organization to ensure national service line processes and standards are maintained.  The Manager has a demonstrated history of teamwork and team building, mentoring, initiative, technical expertise in the telecommunications field, understanding customer needs, financial and staff management and successful projects with satisfied clients. 

 

This position is based within one of our local Ministries, St Vincent’s in Indianapolis, IN, and will provide leveraged management support and structure to other Ministries in our enterprise organization.

Responsibilities

The Telecom Manager will:

  • Prioritize and manage financial and staff resources.
  • Maintain and report on expenses and system inventories.
  • Manage installation of all voice circuits and assist with the ordering of network services.
  • Effectively interact with all levels of local Ministry and national service line leadership.
  • Manage and oversee vendor engineering associates and performance.
  • Participate in the review and negotiation of local and national service maintenance contracts.
  • Maintain and enforce warranty and support agreements for telecommunications network, hardware and software components.
  • Approve configuration changes and modifications to maintain or improve      performance.              
  • Audit existing hardware, software and services for conformance to local and national standards.
  • Have expertise in traffic analysis and long range capacity planning.
  • Manage and report on circuit capacity required to meet current and projected volumes. 
  • Create and distribute monthly cost allocation report(s)  and maintain cost allocation system(s) as required.  
  • Receive, audit, reconcile, approve and report on invoices and expenses from telecommunications providers.    
  • Review and update the telecommunications business continuity and disaster recovery plan in concert with local and national standards and recommendations.
  • Manage consequences/changes required by the organization through the approved Change Control Procedures.
  • Based on analysis of invoices and telecommunications  usage, provide recommendations regarding changes to telecommunications network and infrastructure.
  • Maintain strong working relationships with other technology domains, network services and the national telecom service line.
  • Ensure all documentation within the telecommunication service line is complete, thorough, consistent, up-to-date, and follows defined standards.

  • May act as a project manager on assigned tasks/projects. 

 

 

Ascension Health (www.ascensionhealth.org) is transforming healthcare by providing the highest quality care to all, with special attention to those who are poor and vulnerable.  Ascension Health, which provided $1.3 billion in care of persons living in poverty and community benefit programs last year, is the nation’s largest Catholic and nonprofit health system.  Our Mission-focused Health Ministries employ more than 122,000 associates serving in more than 1,400 locations in 21 states and the District of Columbia.   

 

Ascension Information Services (AIS) is a subsidiary of Ascension Health, a Catholic healthcare organization dedicated to the transformation of healthcare through excellent clinical care throughout the continuum and through innovation.  AIS has a clear vision to be a leader in delivering efficient and effective IT services, measured by meeting industry performance metrics; demonstrating agility and flexibility to adapt to changes in customers’ needs and business models; and providing low-cost, high-value IT service attractive to potential customers outside the organization.  AIS has more than 2,300 associates, supported by various third parties, focused on providing value to our stakeholders.  In 2013, AIS was honored to be selected by Computerworld as No. 52 on its Best Places to Work in IT list, and by Elearning! Media Group/Aberdeen Group as No. 28 on its Learning!100 Corporate Enterprise Honoree list.

 

This position is with AIS and located in Indianapolis, IN.

 

 

Equal Opportunity Employer M/F/D/V

 

Qualifications

Required:

  • Minimum of 7 years relevant management experience in telecommunications or network services.
  • Experience in 24x7 Hospital or Healthcare environments.
  • Understanding of LEC, IXC and CLEC standards and protocols
  • Experience in large enterprise communications network with high availability requirements.
  • Experience in Siemens, Avaya CS1000 and Avaya CM system management.
  • Experience with successfully deployed IP Telephony and support
  • Demonstrated technical and administrative leadership, a record of successful projects, and satisfied clients.
  • 24x7 On-call for service escalations and travel up to 25%

 

Preferred:

  • Master’s Degree or equivalent experience in business, MIS or a related field.
  • Contact Center / Call Center Management experience.
  • Project Management Experience or Certifications

 

Knowledge:

  • Demonstrated and proven management of teams responsible for the following:
    • Enterprise PBX and Key system installation and management
    • VOIP deployment
    • WAN/LAN management
    • Paging, Sound and Alerting Services
    • Voice Server Applications

St.Vincent Health (IN)
Indianapolis, IN

Telecom Technician II--Indianapolis

Ascension Information Services (AIS) is seeking a Telecom Technician who will be responsible for the installation and maintenance of the voice telecommunications system infrastructure and associated peripherals.   Familiarity with administration of a wide range of systems including Siemens, Avaya, Nortel, VoIP, IP Telephony in a health care setting is highly desired.

 

The Telecom Technician II has demonstrated technical expertise, articulate documentation, a record of successful projects and satisfied clients, an ability to understand and articulate customer needs, and a history of taking initiative.

 

The position is based in Indianapolis, IN and requires a reliable personal vehicle for occasional travel between St. Vincent’s facilities.  Mileage is reimbursed at the established corporate rates.

 

 

Responsibilities

The Telecom Technician II will:

  • Install, move, and modify telecommunications and related equipment according to job order specifications, standards, and      procedures.
  • Update pertinent local phone directory databases as IMACs occur.
  • Update cabling databases, wiring diagrams as needed.
  • Diagnose equipment malfunctions.
  • Maintain and repair telecommunications systems and equipment according to manufacturer recommendations and      specifications.
  • Implement approved system/device changes in accordance with applicable procedures.
  • Test and evaluate systems/devices to eliminate problems and make improvements.
  • Assist other groups in troubleshooting problems that require technical analysis or performance review.
  • Create and publish and maintain up to date and accurate telecom documentation and diagrams. May act as project manager on      assigned projects.
  • Establish time and cost estimates. Maintains accurate records of staff hours and materials used.
  • Report and monitor service order changes.
  • Perform on-site inventories. Verify resulting inventory records and report to management as required.
  • Oversee on-site work in areas of system design, inventory and end-user training.
  • Perform additional functions incidental to technician activities.

 

 

Ascension Health (www.ascensionhealth.org) is transforming healthcare by providing the highest quality care to all, with special attention to those who are poor and vulnerable.  Ascension Health, which provided $1.3 billion in care of persons living in poverty and community benefit programs last year, is the nation’s largest Catholic and nonprofit health system.  Our Mission-focused Health Ministries employ more than 122,000 associates serving in more than 1,400 locations in 21 states and the District of Columbia.

 

 

Ascension Information Services (AIS) is a subsidiary of Ascension Health Alliance, a Catholic healthcare organization dedicated to the transformation of healthcare through excellent clinical care throughout the continuum and through innovation.  AHIS has a clear vision to be a leader in delivering efficient and effective IT services, measured by meeting industry performance metrics; demonstrating agility and flexibility to adapt to changes in customers’ needs and business models; and providing low-cost, high-value IT service attractive to potential customers outside the organization.  AHIS has more than 2,300 associates, supported by various third parties, focused on providing value to our stakeholders.  In 2013, AHIS was honored to be selected by Computerworld as No. 52 on its Best Places to Work in IT list, and by Elearning! Media Group/Aberdeen Group as No. 28 on its Learning!100 Corporate Enterprise Honoree list.

 

This position is with AIS and located in Indianapolis, IN

 

Equal Opportunity Employer M/F/D/V

 

Qualifications

Required:

  • Minimum of three years relevant telecommunications experience required
  • Experience in large enterprise telecom environments
  • Can screen complex, technical or specialized literature for referral.
  • Writes simple internal memoranda, fills out complex forms.
  • Experience within or across telecom vendor technologies with expert level knowledge in one or more vendor technologies (e.g. Cisco, Avaya/Nortel, Siemens, etc.)
  • Must have demonstrated technical leadership, a record of successful projects and satisfied clients
  • Ability to take on-call duties and possible local travel to other facilities.

 

Preferred:

  • Associate or Bachelor’s Degree in computer/information sciences, mathematics, business/MIS or related field preferred, or equivalent relative experience
  • Experience with one or more telecom system platforms
  • Experience and general knowledge of networks/TCP/IP
  • Experience and understanding of general telecom system architecture

 

St.Vincent Health (IN)
Indianapolis, IN

Vice President / Chief Resource Officer - Indiana

The Chief Resource Officer is responsible for planning; developing, leading, facilitating, coordinating and implementing all actions needed to manage non-labor spend, with a specific emphasis on the Supply Chain. Creates supply and non-labor spend initiatives and coordinates implementation within the Health Ministry’s hospital(s) and other entities, with the Ministry Market and Ascension Health (“System”).  Determines the best approach for controlling supply and non-labor spend through facilitation of utilization strategies with physicians and clinicians. Manages change and conflict related to supply and non-labor spend within the Health Ministry’s hospital(s) and other entities, with the Ministry Market, and the Ascension Health.  Oversees Health Ministry Supply Chain Operations and monitors compliance with all System supply and non labor contracts.

Responsibilities

  • Provide leadership for procurement for supply chain and non-labor spend.
  • Provide leadership through innovation and execution of contracting, Decision Teams, logistics and Supply Chain information systems strategies that are aligned with the Mission and Vision of Ascension Health.
  • Contracts nationally, on behalf of the Strategic Sourcing team, with responsibility for at least five “Centers of Expertise”
  • Develop and drive a sourcing strategy that supports item consolidation, especially in the area of physician’s preference items, process standardization, overall cost reduction and effective systems and information strategy and utilization.
  • Work collaboratively with other System Office departments to ensure alignment and achievement of mutual goals.
  • Responsible for aligning and managing Pharmacy procurement for supply chain and non-labor spend with overall cost reduction strategies.
  • Provide direction and counsel to the System Office and Health Ministry associates with regards to savings targets as well as ensuring the development of cost-savings initiatives and associated work plan timelines and milestones.
  • Team with Ascension Health leaders to ensure that appropriate Spend and Logistics performance metrics are in place to set and measure progress against initiatives and develop necessary corrective action plans.
  • Responsible for the development of talent and skills in the Supply Chain organization needed to ensure the successful transformation into a strategic sourcing, value-added function with best practice delivery performance.
  • Serve as the primary Supply Chain Management representative on the respective Health Ministry Senior Leadership Teams, Corporate Responsibility Councils, and other Health Ministry Management committees or councils and is the primary Senior Leader interface between Ascension Health and key executives from our major Vendors.
  • Establish and implement a Strategic Plan for spend management, contracting, contract compliance and an annual Operating Plan aligned with the Supply Chain Vision and overall Ascension Health objectives.
  • Communicates financial and performance measurements which serve as a gauge of standardization/utilization success, process improvements and cost savings initiatives.
  • Guides the budgeting of supply and non-labor spend to include capital, construction, and purchase services.
  • Coordinates with the Supply Chain Executive Sponsor the full implementation of the Focus 7 and the Focus 7 Advanced Actions

Responsibilities include:

 

Contract negotiation and implementation, specifically focused on the following:

  • Contracting directly with manufacturers where no System contract exists
  • Managing distribution and warehousing to provide delivery and minimize inventory costs
  • Developing internet-based ordering systems
  • Implementing direct from manufacturer distribution processes
  • Implementing group purchasing contracts and System contracts, then monitoring compliance to these contracts. 
  • Monitoring performance metrics for supply and non-labor spend

The Chief Resource Officer leads the Health Ministry/Ministry Market supply chain through the development, promotion and implementation of cost reduction strategies that engage physicians, clinicians, administrators, and senior executives in contract strategy, development, execution, and performance monitoring. 

  • Ensures collaboration with System initiatives to provide for aligned goals that result in rapid adoption and sustainable compliance across the Health Ministry. 
  • Serves as a key contact between Ascension Health Supply Chain Leadership and Health Ministry Senior Leadership

Provides for effective operation, ongoing assessment and improvement of all assigned services including both clinical and support services departments. 

  • Provides the overall leadership by developing goals, objectives, policies and procedures for all areas assigned
  • Provides direction for meeting the mission and standards of the organization and ensures overall accountability with reporting departments

Develop and foster effective collaboration among departments to ensure an integrated approach to providing services, including

  • Sharing best practices among reporting departments and utilizing best practices from other Health Ministries and non-Ascension Health organizations
  • Coordinating and integrating services for reporting departments and across the Health Ministry to fulfill the mission.

Develop and foster effective collaboration with physicians and other clinicians to ensure evidence based clinical care that is both highly effective and highly efficient. Leads Health Ministry / Ministry Market Decision Teams with physicians / clinicians / associates to ensure optimal clinical and cost benefit decision-making for high value physician preference supplies.

 

Participate in the development of long-term business strategies and short-term business planning for the following:

  • Reporting departments
  • Hospital(s) and medical staff(s)
  • Other system entities

Maintain understanding of industry trends and assists in improvement of services by analyzing operating procedures; recommends cost effective and efficient solutions; develops and implements appropriate strategies.

 

Maintain visibility and open communication with front line staff through rounds, and involve associates and direct reports in decision making process.

 

Take corrective action in situations requiring immediate intervention, including interpretation of policy, work rules, and quality of care issues; investigates patient and visitor concerns and implements appropriate strategies. 

 

Define and achieve financial targets in support of the Health Ministry business goals;

  • Prepare annual operating budget for assigned service areas
  • Evaluate organizational functions and structure to best determine the allocation and utilization of services
  • Monitor and ensure adherence to budget. 

The Chief Resource Officer must possess critical thinking skills, decisive judgment and the ability to work independently. Must be able to work in a stressful environment and take appropriate actions as needed. Always uses appropriate judgment in establishing, interpreting and following organization-wide and departmental policies and procedures.

 

This associate promotes, exemplifies and supports the Ascension Health Core Values of Service of the Poor, Reverence, Integrity, Wisdom, Creativity, and Dedication.  All work is performed with a direct reflection of the Mission, Vision and Values of Ascension Health.

 

Frequent Travel (8 to 10 days/month).  Depends on geography of Ministry Market or Health ministry.

 

This position is located in Indianapolis, IN.

Qualifications

  • Successful candidate must demonstrate success in driving out costs while maintaining service and quality levels, particularly with regard to sourcing activities involving physicians’ preference items.
  • This position requires a minimum of 10-15 years of significant leadership experience with deep and broad knowledge of Operations and Supply Chain Management.
  • MS, MBA, MHA or advanced degree required.
  • Demonstrated leadership skills; must be capable of developing the organization’s skills and competencies by assessing and re-skilling or replacing associates as necessary, attracting, retaining and developing high performing talent.
  • Must be above all a strong leader, capable of creating and achieving a desired future state vision through influence on processes, individual and group goals and systems. Ability to foster teamwork and create enthusiasm within a team is critical.
  • Must have “executive presence” and be able to immediately establish credibility within the organization and with customers and partners. Must have the managerial skills to work effectively across all functions and levels of the organization.
  • Must be skilled in successful physician collaboration and medical staff relationships.
  • Must be a team player who can work effectively with both direct and indirect (those outside the formal line of authority) organizations to accomplish goals.
  • Must have a tenacious drive for results, utilizing sound project management, organizational, information systems and problem solving skills. Must be able to hold the organization and individuals, including self, accountable.
  • Must be an effective change agent, able to drive and lead change across the organization.
  • Must possess the ability to make sound business judgments based on personal analytical skills and solid value assessments.
  • Functional working knowledge of general medical, pharmacy, cardiology, laboratory, imaging, and surgical supplies and capital equipment, as well as, inventory management processes.
  • Demonstrated quality improvement, analytical, and implementation skills with regard to clinical processes.
  • Must have excellent communications skills, able to present ideas effectively to executives, physicians and other healthcare professionals both verbally and in writing. Able to motivate and inspire through effectively articulating the opportunities and challenges throughout the organization.
  • Must possess the highest degree of integrity.  Nothing less than 100% ethical conduct can be acceptable.

Ascension Health is an Equal Opportunity Employer Male/Female/Disabled/Veteran

 

"Ascension Health is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf "

St.Vincent Health (IN)
Indianapolis, IN
Apply Now

Vice President National Revenue Service Center, Ascension Physician Services

The physician services business within Clinical Holdings is envisioned to offer both employed and affiliated physicians a menu of services to support their practices. The National Revenue Service Center (NRSC) is one of the key components of the physician practice support services offering centralized physician practice revenue cycle management. 

 

Ascension Physician Services (APS) has partnered with athenaHealth to move all employed physicians to the athenaNet practice management platform.  The NRSC ensures a standardized practice management platform using athenaNet by standardizing process and centralizing management of the physician revenue cycle to ensure a single, national approach at each Health Ministry. 

 

While initially targeting 5,000+ employed physicians, the services provided by the NRSC are ultimately intended for 30,000+_affiliated physicians as well.  Building a scalable, highly efficient national service center is critical to achieving the value proposition intended for the targeted physicians.

 

The Vice President of the NRSC will report directly to the SVP and Operations Leader, APS, who in conjunction with the SVP and Clinical Leader, APS leads Ascension Physician Services in a dyad structure. The Vice President NRSC, APS will be a member of the Operational Leadership Team of APS. The Head of the NRSC, APS will oversee and manage a central team dedicated to providing centralized processing activities including:  standardization of registration/scheduling, charge entry, coding, refund issuance, write-off approvals, claim-edit resolution support, fee schedule maintenance, billing question support, contractual service inquiry support, reporting, and revenue cycle optimization. 

 

The VP NRSC, APS develops short and long-term strategic plans and metrics for improved centralized practice management (PM) activities designed to reduce operating cost to collect and improve the rate of collection for service payments.  The VP NRSC, APS, in conjunction with the SVP and Operations Leader, APS, will recommend, direct and administer CPO activities designed to improve operational/financial performance and ensure attainment of APS strategic objectives.  The VP NRSC, APS monitors, reports and enforces operational performance and identifies opportunities for operational improvements across the physician services central processing office. The VP NRSC, APS will work closely with the Health Ministry operational and finance leads, APS implementation and affiliates leads and market practice leaders in carrying out his/her responsibilities. The VP NRSC, APS ensures compliance and adherence to all aspects of corporate ethics and corporate compliance, including all federal and state regulatory requirements and generally agreed accounting principles (GAAP).

 

This position oversees 800 FTEs, including 3 at the Director Level.  Span of control includes coding and Coding Compliance and Corporate Responsibility, as well as Finance and HR areas, with associates located in multiple locations including associates working from home.  The position has direct responsibility for a budget of $50M, out of a total CBO budget of $2B in net revenue.  The position has a collaborative relationship with the Vice President of Revenue Cycle Management.

Responsibilities

  • Perform all work with a direct reflection of the Mission, Vision and Values of Ascension
  • Direct, supervise and coordinate practice management centralized billing operational activities to serve all Ascension Health Ministries, as well as non-employed providers served by APS, as they transition to a new PM system
  • Recommend, monitor and analyze key PM operational performance metrics in order to identify and implement operational improvements that will increase efficiency and customer satisfaction resulting in achievement of APS strategic objectives
  • Lead the hiring selection process for the practice management centralized processing operations
  • Motivate and lead a high performance team by attracting new talent and identifying existing talent; provide opportunities for growth and development of high performers
  • Develop and recommend operating and capital budgets for central business operations, including planning work load and need for resources and support services to fulfill goals and objectives
  • Establish and monitor internal controls to ensure compliance with federal and state regulatory requirements and generally agreed accounting principles (GAAP)
  • Ensure corporate compliance policies and standards are monitored and maintained
  • Monitor Actual versus Budget reporting and review all factors affecting the cost of APS’s CBO operations and take necessary corrective actions to keep costs commensurate with overall objectives and budgets
  • Recommend short- and long-term strategic plans to support Ascension Physician Service’s objectives
  • Monitor and ensure NRSC operational performance meets service commitments agreed upon with APS customers, both internal and external
  • Manage, monitor and direct all centralized PM activities, including development of guidelines to ensure maximum reimbursement by all payers
  • Evaluate and recommend principles, policies and workflows that will be used to accomplish critical NRSC PM activities
  • Provide input into point-of-care PM operational policies and activities
  • Solicit, review and respond to Health Ministry and non-employed provider feedback regarding NRSC services and actively seek to enhance customer experience
  • Recommend, in conjunction with SVP and Operations Leader, APS, the appropriate staffing model for the NRSC
  • Supervise and monitor training and development of CBO personnel

Position is located at the Indianapolis office. Travel may be extensive depending upon business needs.

 

Promotes and exemplifies and supports the Ascension Core Values of Service of the Poor, Reverence, Integrity, Wisdom, Creativity, and Dedication.

Qualifications

  • Bachelor’s degree required; MBA/Masters degree in Healthcare Administration or related field strongly preferred
  • A minimum of ten (10) years of healthcare operational management experience in a medical business office or insurance environment is required 
  • Proven tracked record of achieving exceptional collections rate in a cost-effective manner is required
  • Experience in Catholic Healthcare a plus
  • Deep operational expertise across the full spectrum of PM billing functions and activities
  • Comfortable working with matrix reporting relationships and leading through ambiguity
  • Demonstrated experience building and leading highly efficient revenue cycle/customer service processing centers
  • Proven ability to use a metric driven performance management approach to improve operational effectiveness and efficiency
  • Proven ability to lead and manage change
  • Experience working in a customer service role and demonstrated ability to manage challenging customer service situations
  • Excellent working knowledge of strategic planning, business management, healthcare administration, and regulatory compliance issues
  • Excellent working knowledge of mathematical principles to make calculations, balance and reconcile figures, and make adjustments accurately
  • Proven ability to exercise initiative, judgment, discretion, problem solving, and decision-making to achieve organizational objectives
  • Strong communication skills, both verbal and written, to establish and maintain effective working relationships with supervisors, employees and strategic partners
  • Excellent organizational skills to manage centralized business processes
  • Strong ability to prioritize and delegate responsibilities when necessary; effective time management skills

These Executive Leadership Competencies are most relevant to this position:

 

Displays Strategic Influence:  Creates and executes influence strategies that persuade key internal and external stakeholders to take action that will support the mission and organizational goals. Proactively communicates the mission and business case to stakeholders.  

 

Cultivates Partnerships:  Initiates and maintains strategic relationships with stakeholders inside and outside the Ascension Health Alliance to advance shared goals; seeks and considers stakeholder perspectives and promotes fairness in dealing with others.

 

Demonstrates Financial Acumen:

Understands how the organization works. Knowledgeable in all factors impacting ministry (government, community, markets, technologies, competition, etc.). Balances financial, operational, clinical and organizational perspectives in executing responsibilities.

 

Leverages Market Opportunities:

Uses understanding of key market drivers to create service opportunities and/or expand into new markets or innovative clinical services.

 

Makes Effective Decisions:

Secures and compares information from multiple sources to identify the mission, business, community and patient issues. Commits to action after considering the inputs of those impacted by the decision and weighing alternative solutions against important decision criteria and the common good.

 

Builds Talent: Establishes systems and processes to attract, develop, engage and retain talented associates; creates a model community work environment where associates are inspired to reach their full potential, thus allowing the organization to meet current and future clinical, financial, operational and organizational challenges.

 

Achieves Values-Based Results:  Sets high goals, consistent with the Ascension Health Alliance values, for personal and group accomplishment.  Tenaciously works to meet or exceed those goals; measures progress and derives satisfaction from goal achievement and continuous improvement.

 

Leads Organization Change:  Seeks (and encourages others to seek) innovative ways to improve results by transforming organizational culture, systems, or programs/ services; adapts strategically to emerging market demands, technology, and internal initiatives.

 

Inspires, and Engages People:  Passionately and effectively presents a transformational vision; creates a clear and compelling view of the future state by helping others understand and feel how outcomes will be different when the vision is achieved; clearly conveys how the vision supports the Mission.

 

 

Ascension Health is an EEO/AA employer: M/F/Disabled/Vet. For further information regarding your EEO rights, click on the following link to the “EEO is the Law” poster: http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf

St.Vincent Health (IN)
Indianapolis, IN
Apply Now

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