Senior Director, Operational Excellence
Peggy Kurusz joined Ascension Health in November 2005 to assist with leading the foundational work to define a consistent, exceptional Ascension Health Experience as part of the strategy to provide Healthcare That Works. She spent the first 29 years of her career working in a variety of healthcare settings including 15 years in an administrative operational role for BJC Healthcare, the largest regional healthcare provider in the
Project Specialist, Ascension Health Experience Team
Staci Albenesius joined Ascension Health as a Project Analyst in Research & Development in January 2006. She received a bachelor of science degree in business administration from Truman State University in Kirksville, Mo., and a master of business administration (MBA) with a dual emphasis in marketing and management from the University of Missouri-Columbia. Her primary focus as a Project Specialist is work to define and deliver a consistent, exceptional Ascension Health Experience.
Manager, Ascension Health Experience Team
David Franz joined Ascension Health and the Research & Development Team in November 2003. His primary responsibilities include Health Ministry consulting, project development and pilot support. Before that time, he spent seven years with St. Louis Children’s Hospital, initially as a consultant, then as manager of community outreach. David went to St. Louis Children’s Hospital to complete an administrative fellowship after earning his master of arts degree in hospital and health administration (MHA). He has a bachelor’s degree in psychology with a minor in business from Valparaiso University in Indiana and is board certified in healthcare management by the American College of Healthcare Executives.
Manager, Ascension Health Experience Team
Pat Herrmann is responsible for development and definition work around the patient experience. He manages a systemwide patient experience data base and is responsible for developing metrics and research on the patient experience. Previously Pat worked with Ascension Health’s St.Vincent Health in
